Support
Start with the kind of help you need
You can ask for app or account help without describing your child. Choose a direct path first, then draft a minimal email only if you still need help.
Email is not emergency or clinical crisis support
SteadySteps support does not provide emergency response, diagnosis, treatment, or clinical advice. If someone may be in immediate danger, use the emergency or crisis service available where you are; do not wait for an email reply.
Do not send a password, sign-in code, authentication token, payment detail, or meeting link. Do not send a child's diagnosis, photo, video, audio, My Voice or Help message, routine, schedule, behavior, custody, location, or event details.
Try a direct path first
These pages are available without putting child details into an email.
App or parent-account help
For sign-in, account linking, accessibility settings, or a technical issue, include the adult account email only if account matching is needed. You can also include the page or screen name, app or browser version, and exact non-sensitive error text.
Keep the email to those adult-account and technical details.
Privacy, access, correction, deletion, or export
An email or the iOS deletion-request flow starts a request only. It does not prove the request was received or reviewed, your identity was verified, data was deleted, or an export was created.
SteadySteps does not yet have a complete self-service export or a proven end-to-end deletion process. No response or completion time is promised. Keep sensitive child details out of the initial request.
Report public or app content
Include only a public page URL or app screen name, the content title, and why it concerns you. Do not attach a screenshot if it shows a child or contains private family information.
Email begins a report; it is not a promise of immediate review or a specific response time. Use the do-not-send list at the top of this page.
What the email link does
The link opens a draft in your email app. Nothing is submitted by this website, and you decide whether to send it.
This published address is a request-start path. This repository does not prove staffed mailbox coverage, identity-verification operations, or a response-time commitment.